1. Information collected
Voxelbox may collect information you provide directly, such as name, email, support requests, print request details, Discord or account details, uploaded or submitted project materials, and other information you choose to send us. Technical data such as IP address, browser or device details, timestamps, and usage logs may also be collected automatically.
2. How information is used
Collected information may be used to provide community access, deliver support, respond to print or business requests, estimate and fulfill custom work, communicate updates, maintain security, prevent abuse, improve quality, and manage operations.
3. Cookies & analytics
Voxelbox may use cookies, similar technologies, server logs, and analytics tools to understand site usage, improve user experience, protect the site, and measure performance. If advertising, payment, storefront, or expanded analytics tools are added later, this policy may be updated.
4. Data retention
Information may be retained as long as necessary to provide services, fulfill requests, keep project records, resolve disputes, comply with legal obligations, prevent abuse, and support legitimate operations. Periods may vary by system.
5. Security
Voxelbox aims to use reasonable safeguards. No system is perfectly secure, so use of the platform is subject to normal internet-related risk.
6. Third-party services
Voxelbox may rely on third-party hosting, communication, analytics, moderation, payment, shipping, email, form, or support providers. These providers may process information as needed to operate the site, community, support routes, and print request workflow.
7. Privacy choices & requests
You may contact Voxelbox to ask about access, correction, deletion, or limits on use of personal information where those rights apply. Voxelbox may need to verify the request and may keep information when needed for security, legal compliance, disputes, completed transactions, or legitimate operations.
8. Children & minors
Voxelbox is not directed to children under 13, and children under 13 should not submit personal information, open accounts, or place print requests through Voxelbox. If Voxelbox learns that personal information from a child under 13 was collected without appropriate parent or guardian involvement, Voxelbox will take reasonable steps to delete or limit that information.
9. Contact
Questions or requests about privacy practices should use the contact page or the official email route listed there. Discord can help with community support, but official privacy requests should use a direct contact route.
This policy may be updated as the community evolves. The latest published version on this site applies to current use.